I understand that FloralAwakeningJa has no available storage space. As such, whatever date that’s agreed upon for pickup/ delivery of the product must be upheld UNLESS other arrangements were made prior, In advance, to reschedule the order pickup date. If this is not upheld WE ARE NOT responsible for the condition of the product after the pickup date has passed if the customer still wishes to pick up the order. The customers will assume all liabilities of product conditions. As such it is imperative to place the order to be acquired for the day of the occasion or the day before. Refund of products are not permitted. Redress is applicable under specific conditions.Thank you for understanding as we continue to provide the best service and experience possible. While you assist us to make that a reality.